About WE Car

Q: What is WE Car?
A: WE Car is an AI-powered car service platform offering on-demand and scheduled rides across NYC and nearby airports. We combine premium service, clear pricing, and fast dispatch — all through smart automation.

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Q: How is WE Car different from Uber or Lyft?
A: Unlike traditional ride-hailing apps, WE Car offers flat, transparent pricing with no surge. Our AI dispatch system ensures faster, smarter routing, and all our vehicles are clean, vetted, and high-quality.

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Service Areas

Q: Where does WE Car operate?
A: We currently serve all 5 NYC boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island), plus Westchester, Long Island, New Jersey, and all NYC-area airports.

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Q: Do you offer rides outside the city?
A: Yes! We offer long-distance rides to the Hamptons, Connecticut, Philadelphia, Boston, and more — all at flat rates.

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Airport Service

Q: Which airports do you serve?
A: We provide pickups and drop-offs at:
•JFK (John F. Kennedy International)
•LGA (LaGuardia Airport)
•EWR (Newark Liberty International)
•HPN (Westchester County Airport)
•TEB (Teterboro Airport)

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Q: Do you track flights?
A: Yes. If you provide a flight number, we’ll automatically adjust pickup times based on delays or early arrivals.

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Q: Can I request curbside or in-terminal pickup?
A: Yes. You can choose curbside pickup or have your driver meet you inside with a name sign (additional fee may apply).

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Booking & Pricing

Q: How do I book a ride?
A: You can book through our website we.car or mobile app. Choose your pickup location, vehicle, and time — and you’re done.

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Q: What’s included in the price?
A: Our pricing includes base fare + per-mile rate. There are no surge fees. You’ll see the full quote before you confirm.

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Q: Can I cancel or change my ride?
A: Yes. You can cancel or edit your ride directly from the app or confirmation email. Cancellation fees may apply if the driver is already en route.

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Q: Can I schedule a ride in advance?
A: Absolutely. Schedule rides up to 30 days in advance — perfect for airport trips or business travel.

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Vehicles & Drivers

Q: What types of cars can I choose?
A:
• We-X – Affordable, clean sedans
• We-L – Executive sedans (e.g., black Camry or Accord)
• We-XL – 6–7 passenger rides
• We-SUV – Luxury SUVs (e.g., Escalade, Suburban)
• We-Lux – Elite black car service (Mercedes, BMW, etc.)

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Q: Are your drivers vetted?
A: Yes. All WE Car drivers are licensed, background-checked, and trained to provide professional service.

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Q: Can I request a specific driver?
A: Not at this time, but our AI will match you with the best available driver based on location, rating, and vehicle type.

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Payments & Accounts

Q: How do I pay?
A: You can pay securely by card through the app. Business accounts may arrange centralized billing or invoicing.

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Q: Do you offer corporate or VIP accounts?
A: Yes! We offer enterprise options with API access, dashboards, custom pricing, and concierge support.

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Q: Is tipping included?
A: Tipping is optional and can be added in-app or in cash. 100% of tips go to your driver.